Judith's
Unique Emporium

At Judith’s Unique Emporium, we believe in ensuring our customers feel confident and satisfied with every purchase. 

If for any reason you are not completely happy with your order, we have a straightforward returns and refunds process designed with your convenience in mind. 

Delighted customers are our top priority, and we strive to make the return experience as seamless as possible.

Our returns policy is simple: 

You have the right to return any item within a reasonable timeframe after receiving your order.  Please see below for specifics.

Whether it’s jewellery, a home decor piece that doesn’t match your vision, or a gift that just didn’t hit the mark, we accept returns on most items purchased from our online store.

To initiate a return, just reach out to our customer service team through our websites contact page or email. Our friendly staff will guide you through the process and provide you with the necessary shipping details. 

Remember to keep your original packaging, as this will help ensure a smooth return.

Once we receive your return, our team will process it promptly. If your item is in its original condition, you’ll typically receive a refund via your original payment method within a few days. We aim to make the refund process swift and hassle-free so you can focus on choosing your next unique find at Judith’s Unique Emporium.

However, we do understand that sometimes things don’t go according to plan. If your item arrives damaged or there’s an error with your order, please contact us immediately. 

We’re here to help and will offer a quick resolution, whether it’s a replacement or a full refund. Our commitment to customer satisfaction extends to our clear communication throughout the returns process. You’ll receive updates at every stage, so you are always informed about the status of your return and refund.

It’s important to note that some items, such as personalized gifts or items marked as final sale, may not be eligible for return. Please check our website for more details about our specific return policies on certain products. We understand that the world of online shopping can sometimes be daunting, but at Judith’s Unique Emporium, we want to make your experience as enjoyable and risk-free as possible. 

Your trust in us is incredibly valuable, and we appreciate your understanding and cooperation.

Thank you for choosing Judith’s Unique Emporium. 

We hope to bring a little uniqueness and creativity into your life while maintaining a straightforward and customer-friendly return process!

Returns Policy Specifics:

If by chance the item(s) arrive damaged or do not meet your expectations and you wish to return them, you have 7 days from the date of delivery to return your item(s).

Should your item(s) be damaged upon receipt and you wish to start the returns / refunds process. Please use our contact us form or drop us an email, info@uniqueemporium.co.uk, and supply us with photos of the said item(s) in order that we can quickly respond with a satisfactory solution. Please read the following to ensure you understand the requirements for a refund/return.

Your item(s) needs to be:

• Unused and with all original components
• In its original packaging (with the tags if applicable)
• In a resaleable condition security seals intact (where applicable)
• With its proof of purchase
• With any free items that came with the product
• Refunds will be processed by the original payment method. If you paid by card, it can take up to 5 working days to appear back in your account; with PayPal, refunds can take up to 30 days
• Please note all return postage is to be paid by the customer.